Definition & causes of Complaint Letter | Business Communication

Definition :

A letter which is written to bring into the notice of the supplier any mistake, error, fault etc is called complaint letter.

Its not important that goods send by the supplier is always correct there may be many mistakes for such purpose a letter is written which is called complaint or claim letter.

Possible causes of complaints:

The goods received may possess the following drawbacks for which a complaint letter may be written.
  • Not Up To The Mark Quality,
  • Insufficient Quantity,
  •  High Prices Charged,
  • Over Billed,
  • Change Products,
  • Change Colors, Style,
  • Incomplete Order,
  • Employees May Behave Rudely,
  • Damaged Goods,
  • Volition Of Credit Terms,
  • Late Delivery, Etc

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