Definitely
we would like that our message should be successful, and there should be no
problem at all but is it possible? Of course there are many problems in which
some time its impossible to cop with the problems which cause disturbance,
these problems are also called the barriers of communication which causes the
reasons for miss communication. There are some concepts and their problems
which lead to miss communication.
- CONVENTION OF MEANING
- PERCEPTION OF REALITY
- VALUE, ATTITUDE, AND OPINIONS
1) CONVENTION OF MEANING:
In
convention of meaning the meaning of the message is misunderstood because of
the words used in the message, because EACH PERSON MIND IS A UNIQUE FILTER,
people process thing according to their own understanding, experience, and
knowledge, so it’s not necessary that whatever he process is the exact meaning
which we wanted to convey. Some problems are the following.
DENOTATION:
“Denotation
is the dictionary meaning of word” such as Door, Car, Window, clothes, etc
communication problems arises when the person who receive our message don’t
know about the dictionary meaning of the words, and miss understood it so as a
result our message fails to communicate the message as the receiver wants to
communicate.
CANNOTATION:
“By
connotation we mean when one word having different meaning “its quite confusing
when one word having different meaning who will tell the receiver that which
meaning the sender wants to convey, in different occasion the meaning of words
are changed, ie Female is a word which has many connotative meaning, it may
mean A girl, women, lady, widow, daughter, sister, wife, etc
MIS-COMMUNICATED
INSTRUCTIONS:
Every person has own understanding that’s why the receiver
does not feel the reality of sender’s message.mis communicated instruction
arises because of different understanding of the same words e.g. BIMONTHLY is a
word which has many meaning 1) it means
Twice a month or after fifteen days 2) it means after two months.
Suppose if the an officer order his employee to submit him
report bimonthly the subordinate did not submitted report after fifteen days
the officer asked the reason that I understood by bimonthly after two months
the officer become angry because he
understood by bimonthly after fifteen days so both were correct and the
statement is miss understood.
EUPHEMISM:
“Euphemism means the use of simple and easy words instead
of complex and difficult words “
some time the sender use the complex word instead of simple words which
causes disturbance in communication.eg if we Use Bonjure which mean Welcome etc
2) PERCEPTION OF REALITY:
Many people has their own understanding of
different things ,its sometime cultured, some words are used in some special
meaning in some societies, they give it value too. So whenever the message is
deliver in some other way defiantly its misunderstood. The obstacles in this
are as following:
*ABSTRACTING:
Abstracting is a
process in which we select some facts while omitting other information.
a)Necessary Desirable Abstract :
Some time we
select some facts and ignore
other because of many reasons such as
·
lack of time
·
lack of information etc
b) Slanted statements:
Some time we abstract
some facts which is unfair in factual reporting. its directly related with
those who report other statements like the news casters, news reporters etc
they are not authorized to use their own statements with the statements, whose
reprot is reported.
c) Risky Abstracting.
Some time the
abstracting is risky if we don’t have much information such decision based on
incomplete abstracting cause difficulties.
INFERRING:
It can be defines is
drawing conclusions on the basis of some evidences.
It has two types:
a) Necessary Desirable Inferring:
Some time we draw some
conclusions without enough evidence.
·
lack of time
·
lack of information
·
Quick decision
·
Immediate opportunity etc
B) Risky Inferring:
Some time the abstracting is risky if we don’t have much information such decision based on incomplete information cause difficulties.
3) VALUE, ATTITUDE, AND OPINION
Value:
“A commonly held believe”
It means a specific thing in a culture or
society which represents respect of that culture. If our message is against of
any culture than it will not convey the intended meaning.
Attitude:
“How people act and react”
It means that how is manners of people with
each other. If we communicate effectively our message will be conveyed
positively, otherwise it cannot earn the desired purpose.
Opinion:
“How people think, what the views of the people are”
Because of the
difference in the meaning and understanding of the above mention concepts there
are possible miss communication, some examples are the following
Favorable and unfavorable information
Being a rational
individual people always prefer all those products and information’s which are
in there favor and regret all those information and products which are
unfavorable.
Closed
minded
An individual with a
close mind is difficult to satisfy because he doesn’t listen to you but want
his statement to be accepted so miss communicate arises.
Open
minded
An individual with an
open mind is easy to communicate because he can understand you and can favor
you, so communication is possible with the intended meaning.
Sender’s
credibility
Some time people refer
more to the source from where the information is issued or who is the source
person, if the information is unfavorable people still give it wattage because
of the individual who is reporting the information. It’s because of his
experience, knowledge, skill etc.
Environmental
and business stress.
Stress has its effect
on the customer and businessmen and it greatly affect the decision of all these
,any change in the business condition bring a change in the minds of the
customers i.e. interest rates, inflation etc in such a situation it become
difficult to make understand the receiver to act upon accordingly.
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